Swimava Returns Policy

Swimava Products are about encouraging active water time for our little ones! Your baby’s health and safety are our highest priorities and we understand these are yours also. We’ve used Swimava Products extensively with our own Baby Ava and enjoyed the benefits first hand. Safety is paramount and we sincerely hope your baby enjoys the same great experiences ours have.

If you’re unhappy with your Swimava we appreciate the opportunity to make things right for you!

We back our Swimava Products with a 3 Month Replacement Warranty against defects and a 30 Day Satisfaction Guarantee where you can return your purchase for any reason.

*Please note our Swimava 30 Day Guarantee and 3 Month Replacement Warranty do not cover original and return shipping costs.

 

Return Procedure

We ask that you check your proof of purchase and email the Swimava Retailer you purchased from, prior to returning any merchandise. Provide the following:

  1. Your full receipt proving purchase of your Swimava product   (check for the Global Swimava Partner you’ve purchased from to contact them directly).
  2. The reason for returning or replacing your Swimava product (shipping is paid by customers).

* Our 3 Month Warranty offers replacement only. No refund is allowed. We only ship to your original purchase address.
* Our 30 Day Satisfaction Guarantee offers refund only. No replacement is allowed.

PHONE: 604.809.5269
EMAIL: info@swimava.ca

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